At Pooch Patriot, we’re proud to serve pet parents with a hassle-free return and exchange policy that keeps you and your pup wagging. We accept returns and exchanges on eligible items within 30 days of receipt, provided they’re in like-new condition.

Eligibility Criteria
To be eligible for a return or exchange, items must:

• Be unpersonalized (customized items, like embroidered collars, are non-returnable unless defective)
• Not be Clearance, Final Sale, or Open Box items
• Include all original packaging, tags, and components
• Show no signs of use (e.g., no dog fur, dander, dirt, stains, scratches, or odors)
• Be unwashed and undamaged
• Be returned within 30 days of receipt

Grooming Products Due to hygiene reasons, opened or used grooming products (e.g., shampoos, brushes) are non-returnable unless defective.

Apparel Dog and human apparel must be unworn, unwashed, and free of odors or hair. We offer one free size exchange for apparel within 30 days, subject to eligibility.

Hard Goods Our toys, collars, and leashes are built tough, but damage from excessive chewing or misuse isn’t eligible for returns. Supervise your pup during use, especially for determined chewers.

Return Process

1. Contact us at support@poochpatriot.com to initiate a return or exchange.
2. Ship eligible items back within 30 days using a trackable carrier.
3. Allow 3-5 business days for inspection and processing once we receive your return. Refunds will be issued to the original payment method, and funds may take 5-10 business days to appear.

Return Shipping

• Customers are responsible for return shipping costs, except for defective or incorrect items.
• For orders over $50, we offer prepaid return labels within the contiguous U.S. Contact us to request one.
• International customers cover return shipping and any customs/duties.
• Choose store credit for a 10% bonus on your return value!

Damaged or Defective Items If an item arrives damaged or defective, contact us within 7 days for a replacement or refund. Visit our Warranty Page for manufacturing defect claims.

Gift Returns Gifts can be returned for store credit within 30 days, provided they meet eligibility criteria. Contact us for assistance.

PO Box and Rejected Orders We don’t ship to PO Boxes. If an order is returned due to an incorrect address or rejection, we’ll issue a refund (less shipping costs) upon receipt. Contact us to reship at your expense.

Holiday Returns Items purchased between November 1 and December 31 can be returned until January 31 for added flexibility.

Our Promise Pooch Patriot reserves the right to inspect returns and deny credit for items that don’t meet our criteria. We also limit returns from customers with excessive activity to prevent abuse. If you have questions, reach out to our proud pack at support@poochpatriot.com—we’re here to help!